Effective date: 12 July 2025

1. Research-Only Products

All products sold by RetaGlow are intended for laboratory research purposes only. Due to the nature of research materials, returns may be limited once products have been opened, used, or stored outside recommended conditions.

2. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us as soon as possible via our contact page and include:

• Your order number
• A description of the issue
• Clear photos of the package and product (if damaged or incorrect)

We may offer a replacement, store credit, or refund depending on the issue and applicable consumer law.

3. Change of Mind

Change-of-mind returns are not guaranteed. If a return is approved, items must be unopened, unused, and in original packaging, and you may be responsible for return shipping costs.

4. Refund Processing

Approved refunds are typically processed back to the original payment method. Processing times can vary depending on your payment provider and financial institution.

5. Chargebacks

If you believe there is an issue with your order, please contact us first so we can resolve it quickly. Unauthorised or unnecessary chargebacks may delay resolution while the payment provider investigates.