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1. Overview

This Privacy Policy explains how RetaGlow (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you visit our website, contact us, or place an order.

2. Information We Collect

We may collect the following information:

• Contact details (e.g., name, email, phone number)
• Order and transaction details (e.g., items purchased, delivery address)
• Account information (if you create an account)
• Communications with us (e.g., support requests)
• Website usage data (e.g., pages visited, device/browser information, IP address)

3. How We Use Your Information

We use information to:

• Process orders and provide customer support
• Communicate with you about your order or enquiry
• Improve website performance and user experience
• Prevent fraud and maintain site security
• Comply with legal obligations

4. Cookies & Analytics

We may use cookies and similar technologies to operate the website and understand how visitors use it. You can control cookies through your browser settings. We may also use analytics services to measure traffic and performance.

5. Sharing Your Information

We may share information with trusted service providers only as needed to operate our business, such as:

• Payment processors
• Shipping and fulfilment providers
• Email/SMS or customer support platforms
• Website hosting and security providers

We do not sell personal information.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain information only for as long as needed for the purposes described above, unless a longer retention period is required by law.

8. Your Rights

You may request access to or correction of personal information we hold about you. To make a request, contact us using the details below.

9. Contact

If you have questions about this Privacy Policy or your information, contact us at our contact page.