Effective date: [Insert date]

1. Processing Times

Orders are typically processed within [X–Y business days] after payment confirmation. Processing times may vary during peak periods or due to stock availability.

2. Shipping Areas

We currently ship to [Australia only / Selected regions]. If you are unsure whether we ship to your location, contact us via our contact page.

3. Delivery Timeframes

Delivery times depend on the selected shipping method and carrier. Timeframes are estimates only and may be affected by carrier delays, weather, or other events outside our control.

4. Tracking

Where available, tracking details will be provided once your order has been dispatched.

5. Delivery Issues

If your package appears delayed, damaged, or missing, contact us promptly and include your order number. We will assist with liaising with the carrier where appropriate.

6. Storage & Handling

Research materials should be stored and handled in accordance with appropriate laboratory standards and any information provided on the product label or documentation.