Effective date: [Insert date]

1. Acceptance of Terms

By accessing this website or placing an order with RetaGlow (“we”, “us”, “our”), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the website.

2. Research Use Only

All products sold by RetaGlow are intended for laboratory research purposes only. Products are not intended for human or animal consumption, medical use, diagnostic use, or therapeutic use. You must be qualified to handle research materials and you assume full responsibility for handling, storage, use, and disposal.

We do not provide medical advice. Any information on this site is for general informational purposes only.

3. Orders, Pricing & Payment

All prices are displayed in [AUD] unless stated otherwise. Orders are subject to availability and acceptance. We may refuse or cancel orders at our discretion (including where required for compliance or risk management). Payment must be received in full before dispatch unless otherwise agreed.

4. Shipping & Delivery

Delivery timeframes are estimates only and may vary due to carrier delays or external events. Risk in products passes to you upon delivery, except where consumer law provides otherwise.

5. Returns, Refunds & Chargebacks

Return and refund eligibility depends on the nature of the product and the circumstances. If a product arrives damaged or incorrect, contact us promptly with supporting details. Unauthorised chargebacks may result in account restriction and may be disputed where appropriate.

6. Intellectual Property

All content, branding, logos, and site materials are owned by or licensed to RetaGlow. You may not reproduce, distribute, or use our content for commercial purposes without written permission.

7. Prohibited Use

• Using the website for unlawful purposes
• Attempting to interfere with site security or operation
• Misrepresenting your identity or intent
• Using products outside their intended research-only purpose

8. Limitation of Liability

To the maximum extent permitted by law, RetaGlow is not liable for indirect, incidental, or consequential loss arising from your use of the website or products. Nothing in these Terms excludes rights or remedies you may have under applicable Australian consumer law that cannot be excluded.

9. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page and apply from the effective date.

10. Contact

If you have questions about these Terms, contact us via our contact page.